Since Indian companies have, for a long time already, been successfully acting internationally as software producers, outsourcing deals have, in recent years, increasingly be awarded to India. In the day-to-day work of provider control, cultural differences become apparent that can make a successful cooperation considerably more difficult. German managers and administrators must be aware of these differences in order to do a good job with the Asian partners. Outsourcing expert Tamara Wagner of the IT management consulting firm noventum consulting has made remarkable observations in the cooperation with large Indian providers.
In the selection of their IT provider, customers must pay particular attention to quality and costs. Especially the question of cost is quite often the triggering factor to start tackling a sourcing project. Especially in the assigning of commodity services, a lot of companies then do not see significant differences between the numerous providers and consider additional decision criteria other than price and quality to be insignificant. What is forgotten in this quite often is that a well functioning cooperation also includes a good communication. In day-to-day business subsequent to the signing of the contract, a lot of different employees of the customer and of the provider also have to clarify controversial questions with each other. If this does not work, the strong focusing especially on the cost factor can quickly turn out to be a "bottomless pit". What initially appeared to be economically lucrative becomes very expensive mid-term. What is to be concluded? In the process for selecting a provider, one additional factor is gaining increasing importance as a decision criterion, the so-called "Cultural Fit".
With its collaboration software SharePoint, Microsoft has been working since 2001 on combining under one roof a lot of functions that - to date - are operated separate from one another at companies: Intranet, extranet, content management, document management, personal cloud, business social networking, business intelligence, workflow management, web content management, and a lot more. The collaboration software - which has to potential to shape business communications as a whole - has arrived in day-to-day business at a lot of companies. Yet, the implementation of SharePoint technology is still a big challenge and a lot of implementation projects fail.
Licences are a topic for any company that utilises non-in-house software for the support of its business. At medium-sized and large companies, the overview over the software used and the licences bought is lost quickly. The task of a licence management is to maintain an overview, be able to state the licence situation at any time, and to support an audit or the purchase of new licences.
For several years now, COBIT has been received and accepted as the framework for IT governance, both in an international context and in Germany. And like every framework, COBIT, too, is regularly being revised and adjusted to changing needs. In April 2012, now, COBIT 5 was published and is replacing version 4.1. Here, this article introduces you to the innovations in COBIT 5.
Companies have to establish a clear vision of the future if they want to know how to assure long-term success. With the help of an IT roadmap, business strategy, IT strategy and current IT trends are systematically put in relation to the IT services offered. Furthermore, very specific parameters such as hardware and software cycles, as well as pending expansions, are introduced to the IT roadmap.
There is no question: the cloud is here to stay. What it is, what use it has and whether it should be welcomed or feared is being discussed everywhere. Cloud computing will be a fundamental component of the future of IT. Sceptical voices are becoming quieter and we are discovering that processes, technologies and organisations can work together with the changes brought about by cloud computing and the discussion is generally taking place at a procedural or technological level.