AGILE SELF-ORGANISATION FOR IT OPERATIONS TEAMS

IT teams are currently under pressure from two sides: the business requires new and complex solutions that drive the digital transformation process, while at the same time, the existing infrastructure must be kept up-to-date and operated smoothly. The shortage of IT specialists is blocking personnel growth and outsourcing alone is not always the way out, either. Additionally, the pressure in the IT departments is increasing and the employees are similarly dissatisfied as the queue of customers at the door is getting longer and longer. The solution does not lie in a “go on like this”; structure and work organisation of IT departments will have to change. IT teams are called upon to work on concepts for an IT organisation of the future themselves and to examine whether agile methods of self-organisation might be the solution for a successful change.

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Bringing costs and quality into the right balance with IT service improvement programs

Just like the call for order, safety, and planning, the call for quality in IT is always topical. This applies when large changes are ahead as well as when realignments and problems occur in normal operations. Each and every major change is followed by a consolidation, be it after a merger, a spin-off, an insourcing or outsourcing, or after periods of severe cost reduction. The next step is the call for an increase or reestablishment of quality.

 

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IT Cost Reduction

Due to fluctuations in the economy or changes in the financial results of the companies, the expenditures for IT are subject to cyclical changes. Measures kept in abeyance in the short term and the cost savings resulting therefrom are offset in the next quarters. Increased investments are done again, only to ring in the next round of cost-cutting.

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Software licence management is a must for any IT company

Licences are a topic for any company that utilises non-in-house software for the support of its business. At medium-sized and large companies, the overview over the software used and the licences bought is lost quickly. The task of a licence management is to maintain an overview, be able to state the licence situation at any time, and to support an audit or the purchase of new licences.

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