Over the past few years, more and more IT service providers have relocated services to countries with lower wage levels, especially India. The aim of this offshoring is to meet the increased competitive and cost pressure of the markets. However, many companies had to realize after outsourcing that the expected savings potentials can only be partially realized. As great as the business incentives are, as high are the demands on the provider management of these offshore projects. Due to intercultural differences, serious inefficiencies can occur in such projects. In addition to purely organisational challenges, it is especially the large cultural differences that have a decisive influence on the success of an offshore project.
Even still today, IT is merely a means to an end at a lot of companies. The history of in-house IT is long and twisted, the basic technical facts are confusing, and only comprehensible to „old hands“ at the company. IT serves merely as a tool for the core business and does therefore not receive the attention of a strategic factor in the planning that is decisive for success. At the same time, IT costs a lot of money and has to prove that it has an up-to-date cost/benefit ratio. This is the moment for a paradigm shift: the end of reaction and the beginning of strategy and planning. Hartmut Ossowitzki, management consultant at noventum consulting, has been working as an IT specialist for more than 20 years and advises heads of IT regarding the setup of a strategic EAM (Enterprise Architecture Management).
The IT infrastructures of companies of different industries - in particular of those in the financial sector - must adhere to an increasing number of internal and external requirements. Among them are requirements from statutory rules and regulations (Sarbanes-Oxley Act), standards (PCI DSS, COBIT), norms (ISO/IEC 27001), and internal requirements. These must be taken into consideration on the strategic level as part of IT governance and have to be implemented via corresponding processes, resources, and guidelines on the operational level.
In the financial industry, digital customer communications were the domain of the direct banks for a long time. With the Electronic Mailbox, the IT service provider of the Sparkassen-Finanzgruppe savings and loan bank finance group is contributing to making the digital customer relations dialogue an essential customer care component of the regionally active savings and loan banks (Sparkassen).
IT is the backbone of the modern enterprise, not just another function within it. For businesses to continue to succeed in an increasingly technology-dependent world, CIOs must assume a strategic leadership role and drive change throughout the enterprise. Driving business strategy is not an entirely new role, but it is an added responsibility to the traditional CIO job function. While many CIOs possess the skills and ambition to impact business strategy, existing IT operational models and an aging infrastructure are holding them back. CIOs who have been successful in bridging the divide between IT and the business did it by first accelerating IT transformation.
The customer care card of the Münster municipal works is becoming electronic and features new opportunities for the future. The change is powered by a conceptionally and technically sophisticated IT system.
It has been on the market since 1998 and counts roughly 60,000 customers at this point – the PlusCard, the Münster municipal works’ customer care card. Since spring 2013, the company has been equpping its PlusCard with a chip, rendering the card electronic. The new, intelligent PlusCard supplies its customers with new offers and services with genuine additional benefits. As a first electronic service, the Münster municipal works have introduced the electronic bus ticket (eTicket). It constitutes the basis for several transportation products which allow for a flexible use. The first eTicket product made available by the Münster municipal works is the 90 minute ticket, which has been on offer since March 2013. Its use is especially flexible, since it automatically determines the best price depending on the number of rides already used spontaneously and there is no basic fee attached. A further flexible ticket is in the works for release come autumn 2013. This ticket is aimed at subscribers and automatically calculates the fees according to time of use.
Not all IT providers are alike. The customer structure and hence the portfolio make up part of the distinction, as well as the actual position in the technical upgrading cycle which all IT providers are more or less subject to. The consultants at noventum consulting have been working in the IT banking environment since the mid-1990s. In an editorial interview, noventum Management Consultant Markus Ristau and Stefan Wolters put together key data for a situation analysis dedicated to this special kind of IT Provider.
For several years now, COBIT has been received and accepted as the framework for IT governance, both in an international context and in Germany. And like every framework, COBIT, too, is regularly being revised and adjusted to changing needs. In April 2012, now, COBIT 5 was published and is replacing version 4.1. Here, this article introduces you to the innovations in COBIT 5.
Companies have to establish a clear vision of the future if they want to know how to assure long-term success. With the help of an IT roadmap, business strategy, IT strategy and current IT trends are systematically put in relation with the IT services offered. In an interview, Wieland Schäfer, head of the LWL.IT department, explains his motives for creating an IT roadmap for the Landschaftsverband regional council.
Companies have to establish a clear vision of the future if they want to know how to assure long-term success. With the help of an IT roadmap, business strategy, IT strategy and current IT trends are systematically put in relation to the IT services offered. Furthermore, very specific parameters such as hardware and software cycles, as well as pending expansions, are introduced to the IT roadmap.
There is no question: the cloud is here to stay. What it is, what use it has and whether it should be welcomed or feared is being discussed everywhere. Cloud computing will be a fundamental component of the future of IT. Sceptical voices are becoming quieter and we are discovering that processes, technologies and organisations can work together with the changes brought about by cloud computing and the discussion is generally taking place at a procedural or technological level.
Increasing internationalisation, constantly growing IT requirements and increased cost pressure force companies to review their IT strategy with respect to integrating cloud computing. In addition, cloud computing promises high agility, flexibility, reliability, security, availability and efficiency.