AGILE SELF-ORGANISATION FOR IT OPERATIONS TEAMS

IT teams are currently under pressure from two sides: the business requires new and complex solutions that drive the digital transformation process, while at the same time, the existing infrastructure must be kept up-to-date and operated smoothly. The shortage of IT specialists is blocking personnel growth and outsourcing alone is not always the way out, either. Additionally, the pressure in the IT departments is increasing and the employees are similarly dissatisfied as the queue of customers at the door is getting longer and longer. The solution does not lie in a “go on like this”; structure and work organisation of IT departments will have to change. IT teams are called upon to work on concepts for an IT organisation of the future themselves and to examine whether agile methods of self-organisation might be the solution for a successful change.

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