There are many collaboration platforms, and depending on the company's technical history, these may be from one of the large manufacturers or they may be small special applications, often with very individual options, suitable for the respective company's everyday life. What they have in common is that they are intended to ensure collaboration within the company or are also used with a corresponding interface in customer communication.
The past months have forced many institutions to review their processes. Home offices have become the norm and traditional meetings or events have been held online with appropriate software. The Microsoft 365 tools are quickly available and in their extended use almost cost neutral. However, some companies are still unsure of the benefits they can derive from the O365 applications.
IT teams are currently under pressure from two sides: the business demands new and complex solutions that drive the digital transformation process, while at the same time the existing infrastructure must be kept up-to-date and operated smoothly. The lack of IT specialists is blocking staff growth, and outsourcing alone is not always the way out. In addition, the pressure in IT departments is increasing and employees are as dissatisfied as the longer queues of customers at the door.