Establishment of a returns process
Branch:
IT service provider
Initial situation
The customer receives returns from the delivery of small devices. These are recorded in Excel to get an overview of which devices have been returned, what condition they are in and whether they can be resold or have to be returned to the supplier. The process from customer to supplier return is to be integrated into the existing SAP system.
Tasks
- Concept
- Customzing
Customer benefits
- Returns processing now takes place in SAP with a link to materials management, including return shipping to the supplier. The status and whereabouts of a device is visible to everyone at all times.
