Establishment of a returns process


IT service provider

Initial situation

The customer receives returns from the delivery of small devices. These are recorded in Excel to get an overview of which devices have been returned, what condition they are in and whether they can be resold or have to be returned to the supplier. The process from customer to supplier return is to be integrated into the existing SAP system.


  • Concept
  • Customzing

Customer benefits

  • Returns processing now takes place in SAP with a link to materials management, including return shipping to the supplier. The status and whereabouts of a device is visible to everyone at all times.


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