Introduction of a CRM system
Branch:
IT service provider
Initial situation
Salesforce CRM is to be introduced to optimize the marketing and sales processes at an IT service provider. For this purpose, interfaces to the existing SAP system are to be created.
Tasks
- Subproject management for the creation of the required interfaces
- Conception of the interfaces
- Implementation management
- Creation of test concept
- Test support
Customer benefits
- Competent communication between departments and software development
- Independent subproject management
- Qualified test support
