Introduction SAP Solution Manager
Branch:
Tourism
Initial situation
An international service provider in the tourism industry needs to implement a unified incident and change request management tool.
Tasks
- Analysis of the ACTUAL processes
- Customzing of the supporting processes
- Setup of the test landscape
- User training
- Go-live support
Customer benefits
- Unification of support processes
- Improvement of request processing through application of the Transport Management System
- Sustainable incident management and change request management
