Support SAP-SD and SAP-CS


IT service provider

Initial situation

The client is a large IT organization in the banking environment that receives requirements and tickets from the specialist departments of its own company. The aim is to optimize processes in the SAP-SD (Sales and Distribution) and SAP-CS (Customer Service) modules. The tickets that cannot be processed directly by 2nd level support are collected and implemented at regular intervals.


  • Conception of solutions for requirements from the specialist departments
  • Customizing
  • Development

Customer benefits

  • Solving a wide variety of requirements and incidents from the business departments
  • Relief of the employees
  • Improvement of internal service quality


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