Support SAP-SD and SAP-CS
Branch:
IT service provider
Initial situation
The client is a large IT organization in the banking environment that receives requirements and tickets from the specialist departments of its own company. The aim is to optimize processes in the SAP-SD (Sales and Distribution) and SAP-CS (Customer Service) modules. The tickets that cannot be processed directly by 2nd level support are collected and implemented at regular intervals.
Tasks
- Conception of solutions for requirements from the specialist departments
- Customizing
- Development
Customer benefits
- Solving a wide variety of requirements and incidents from the business departments
- Relief of the employees
- Improvement of internal service quality
